Cancellation & Refund Policy

You may cancel free of charge with a full refund before preparation of your order begins. Contact us on WhatsApp or by email with your order number.

Once preparation has started, orders cannot be cancelled or refunded, as flowers are perishable and arranged specifically for your order.

If your order arrives damaged, incorrect or significantly different from what you ordered, report it within 24 hours of delivery with your order number and clear photos. After review we will offer a replacement or a refund.

Refunds are returned to the original payment method within 7 to 14 business days, depending on your bank or card issuer.

Cancellation terms for events and custom styling are stated in each signed quotation, and those terms govern such orders.

If a flower is unavailable, we may substitute a similar flower of equal or higher value, in the same colour family and the same arrangement style.