Customer care
Cancellation & Refund Policy
Management review draft — this page is not a final policy until approved by Flower Palace management.
Cancellation or refund eligibility depends on order status and the product or service. Final rules require management approval.
Before preparation begins
The team reviews cancellation requests against the order’s actual status. No fixed cancellation window or refund percentage has yet been approved.
After preparation begins
Flowers, arrangements and custom wrapping are perishable or made to order, so cancellation eligibility may change after materials are purchased or work begins.
Events and custom services
Event cancellation and payment terms are defined in each approved proposal. This draft does not state unapproved amounts or deadlines.
Reporting an issue
Contact us promptly with the order reference, a clear description and photos where relevant so the team can review and propose an appropriate resolution.
Current status: awaiting management approval.