Terms & Conditions

An order is confirmed once payment is completed and you receive a confirmation with your order number. We may contact you to clarify delivery details or availability before preparation.

Flowers are a natural product, so sizes and colour tones may differ slightly from the photographs. If a flower is unavailable we substitute a similar flower of equal or higher value, in the same colour family and style.

The delivery policy and the cancellation and refund policy published on this website apply and form part of these terms.

Customers must provide accurate information and must not use the site or its contact channels for harmful or unlawful content. Website content, including photography, text and designs, belongs to Flower Palace and may not be used without permission.

Our liability for any order is limited to the amount paid for that order. We are not responsible for delays or failed delivery caused by incorrect delivery details, an unavailable recipient, or circumstances beyond our control such as weather or road closures, nor for any indirect loss. This does not limit your statutory consumer rights.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent authorities in Riyadh have jurisdiction over any dispute.