Privacy Policy

Flower Palace Flowers Establishment, Riyadh, Saudi Arabia. Email: sales@flowerpalace.sa Phone and WhatsApp: +966 55 609 2888

Your contact details (name, mobile number, email), recipient and delivery address details, the gift message text, and order and payment details. We do not keep your card data: card details are handled directly by our payment provider and are not stored by us.

We use your data to fulfil, prepare and deliver your order, to contact you or the recipient about delivery, to issue invoices, to respond to enquiries and customer-care requests, to improve the website and service, and to send marketing messages only where you have consented.

We share only the minimum data needed with: our delivery staff to complete the delivery, payment processors to process payments, and hosting and technical providers to run the website. We do not sell your data or share it for third-party advertising.

We keep order and invoice records for the period required by Saudi tax and commercial regulations. Marketing data is kept until you withdraw your consent, after which it is deleted or unlinked from you.

We use essential cookies to run the website, the basket and the payment process, and analytics cookies to understand page usage and improve it. Advertising cookies from Meta (Facebook and Instagram) and Google measure our ads and help optimise their delivery, using page visits, completed orders and their value, and WhatsApp or call taps. We never send these companies your name, mobile number or address. You can accept, decline or withdraw advertising cookies at any time from Cookie settings at the bottom of every page. You can delete or block cookies in your browser settings; blocking essential cookies may stop the basket or payment from working.

You have the right to: be informed how your data is used, access it, receive a copy of it in a readable format, correct or update it, request its destruction when it is no longer needed, and withdraw your marketing consent at any time. To make a request, email sales@flowerpalace.sa with the subject "Data Request / طلب بيانات". We reply within 30 days.

We apply technical and organisational measures to protect your data, including encryption in transit across the website, limiting access to staff who need it to fulfil an order, and using payment providers that comply with card data security standards. No method of transmission or storage is completely secure, but we review our measures continuously.

We may update this policy when our services or regulatory requirements change. The last updated date appears at the top of this page.