FAQ
Before you order
The questions we are asked most about ordering, delivery and events.
When will my order be delivered?+
Same-day delivery for orders confirmed by 11:00 AM · after that, the earliest window within opening hours, 4 hours after confirmation
How do I choose a delivery time?+
Choose your delivery date and time window at checkout.
Can I add a gift message?+
Yes. Add a card message and recipient details at checkout.
Do you create custom arrangements?+
Yes. Message us on WhatsApp with your preferred colours, occasion and budget.
How do I request event styling?+
Send a short event enquiry and our team will follow up to review details and availability.
Do prices include VAT?+
Yes. All prices include 15% VAT. Delivery is calculated by distance and appears in the order summary before payment.
How much is delivery?+
Free delivery within 3 km of the shop · SAR 29 up to 6 km · SAR 49 up to 10 km · SAR 69 up to 15 km · not available beyond 15 km. The final fee shows once you set the location, before payment.
| Zone | Fee |
|---|---|
| Within 3 km of the shop | SAR 0 |
| Over 3 km and up to 6 km | SAR 29 |
| Over 6 km and up to 10 km | SAR 49 |
| Over 10 km and up to 15 km | SAR 69 |
| Over 15 km | Unavailable |
Can I cancel my order?+
Yes. Cancellation is free with a full refund before preparation starts. Once preparation begins, orders cannot be cancelled, as flowers are perishable.