Customer care
Delivery Policy
Flower Palace delivers inside Riyadh only. This policy explains delivery fees, timing and what happens if a delivery cannot be completed.
Delivery area and fee
Free delivery within 3 km of the shop · SAR 29 up to 6 km · SAR 49 up to 10 km · SAR 69 up to 15 km · not available beyond 15 km. The final fee shows once you set the location, before payment.
| Zone | Fee |
|---|---|
| Within 3 km of the shop | SAR 0 |
| Over 3 km and up to 6 km | SAR 29 |
| Over 6 km and up to 10 km | SAR 49 |
| Over 10 km and up to 15 km | SAR 69 |
| Over 15 km | Unavailable |
Preparation and delivery timing
Same-day delivery for orders confirmed by 11:00 AM · after that, the earliest window within opening hours, 4 hours after confirmation
Peak seasons
Delays are possible during peak seasons such as Valentine's Day, Mother's Day, Eid and National Day due to order volume and traffic. We do our best to deliver within the chosen window and will contact you if there is any delay.
If the recipient is unavailable
We call the recipient and then the sender, and wait at the location for up to 15 minutes. If delivery cannot be completed, one additional delivery attempt can be arranged the same day or the next day subject to availability. An extra delivery fee may apply if the address or recipient details were incorrect.
Responsibility for recipient details
The sender is responsible for the accuracy of the recipient's name, mobile number and full address. Please review these details before payment, as delivery depends on them.
Flower Palace Flowers Establishment
Unified CR number: 7007090918
VAT number: 300013382500003
Al Takhassousi, Ar Rahmaniyyah, Riyadh 12343