Customer care
Delivery Policy
Management review draft — this page is not a final policy until approved by Flower Palace management.
Flower Palace serves Riyadh. Delivery details are confirmed for each order before fulfilment.
Delivery area
The team reviews the address, district and service availability before confirming an order. A final zone and fee list has not yet been approved.
Timing and same-day delivery
Same-day delivery and requested windows depend on order time, flower availability, address and operational capacity. The team confirms timing before fulfilment.
Recipient details
The sender is responsible for accurate recipient, mobile, address and direction details. The team may contact you to clarify information needed for delivery.
Fees and delivery attempts
Delivery charges, waiting time and re-attempt rules require management approval and must be confirmed before the order is final.
Current status: awaiting management approval.